Terms & Conditions
Effective Date: March 1, 2026
Please read these Terms and Conditions carefully before engaging the services of Melrose Heights Advertising & Media. By proceeding with any service, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Services Agreement
By engaging Melrose Heights Advertising & Media ("the Company"), you agree to these Terms and Conditions in full. These terms govern all services including Social Media Management, Creative Design Services, Video Production, Roku TV Advertising, Marketing Strategy, and Promotional Packages.
2. Payment Terms
All services require payment in advance unless otherwise agreed upon in writing. Monthly retainer services are billed at the beginning of each billing cycle. Invoices are due within 7 days of issuance. A late fee of 10% per month will be applied to overdue balances. The Company reserves the right to pause or terminate services for accounts more than 14 days past due.
3. Refund Policy
All sales are final. Due to the custom and time-sensitive nature of advertising and marketing services, the Company does not offer refunds once work has commenced. If a project is cancelled before work begins, a cancellation fee of 25% of the total project value will be retained to cover administrative costs.
4. Client Responsibilities
The Client agrees to provide all necessary materials, approvals, and access in a timely manner. Delays caused by the Client may result in project timeline extensions without penalty to the Company. The Client is solely responsible for ensuring all content, logos, and materials provided to the Company do not infringe on any third-party intellectual property rights.
5. Intellectual Property
All original creative work produced by the Company remains the intellectual property of Melrose Heights Advertising & Media until payment is received in full. Upon full payment, ownership of deliverables transfers to the Client. The Company reserves the right to display completed work in its portfolio unless the Client requests otherwise in writing.
6. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the engagement. The Company will not disclose the Client's business strategies, financial information, or trade secrets to third parties without written consent.
7. Revisions & Scope of Work
Each project includes a specified number of revisions as outlined in the service agreement or proposal. Revisions beyond the agreed scope will be billed at the Company's standard hourly rate. Any additions to the original scope of work require a written change order and may affect the project timeline and cost.
8. Social Media & Content
The Company is not responsible for the performance, reach, or engagement of content once published. Results may vary based on platform algorithms, industry competition, and audience behavior. The Client approves all content before publication unless a pre-approval arrangement is agreed upon in writing.
9. Limitation of Liability
The Company's total liability for any claim arising from services rendered shall not exceed the total fees paid by the Client in the three (3) months preceding the claim. The Company is not liable for indirect, incidental, or consequential damages including lost profits, loss of business, or reputational damage.
10. Termination
Either party may terminate services with 30 days written notice. Upon termination, the Client is responsible for payment of all work completed up to the termination date. The Company is not obligated to refund any prepaid fees for the remaining term of a contract period.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms shall be resolved in the courts of Los Angeles County, California.
12. Amendments
The Company reserves the right to update these Terms and Conditions at any time. Clients will be notified of significant changes. Continued use of services after notification constitutes acceptance of the updated terms.
Questions? If you have any questions about these Terms and Conditions, please contact us at melroseheights@me.com or call 310-880-2341.